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New ClientIf you are a new client and have an enquiry about the debt collection services ARL provides you can contact any of our national or regional offices directly and speak to a professional consultant to find out how ARL can assist your business. Or you can click on and complete the new Client Enquiry Form
Complaint Lodgement FormIf you are having difficulty logging on to the Debtor extranet or want to lodge a complaint about privacy or any other matter please click on and complete the Complaint Lodgement Form
Letter of AuthorityIf you require a Letter of Authority to appoint some one to act on your behalf please download the Letter of Authority Form complete it, sign it and forward to:
ARL
P.O. Box 14390
City Mail Centre Melbourne VIC 8001
or scan and email the signed form to privacy@arlcollect.com.au
The Letter of Authority must be fully completed and signed by you and any nomination you make will continue indefinitely until you let us know in writing that it no longer applies. Nominating a new representative will cancel any previous nomination.
If you want to request your personal information please write to
Compliance Manager:
G.P.O Box 3588
Sydney NSW 1042
or to email your request to privacy@arlcollect.com.au
ARL is committed to providing high quality service. Please advise your Account Manager if you require assistance with access or completion of any of the forms; or require the services of the National Relay Service if you have a hearing, speech or communication impairment; or if you need language translation services (TIS).
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