Total 360° debt management solutions for government

Executive Summary

Australian Receivables Limited (ARL) is an industry leading provider of solutions in the receivables management sector with extensive Government relationships spanning Local, State and Federal Government Departments and Agencies.

ARL’s commitment to the government sector is promoted as GOV PAC

A program designed for Government – built on the principles of Partnership, Alliance, and Collaboration.

The GOV PAC program is founded on a vast repository of debt management experience, years of government interaction, sophisticated technologies, quality and compliance, and operational scalability that meet governments’ needs in an ever changing environment. GOV PAC is a 360 degree spectrum of services designed to enhance traditional government operating principles and practices. It will reduce government overheads, increase government revenue and free up valuable government time to spend on other important issues.


GOV PAC’s strength is the ability to support government operations, in true partnership style, at strategic stages prior to or during the recovery cycle by assisting with critical services such as reminder calls and letter campaigns, debt collection, phone text and Integrated Voice Messaging (IVM), detailed performance reporting, field visits, legal services and staff training, for the purpose of implementing ‘industry best practice’ solutions that cater for all tiers of government and diverse debt portfolios.


Strong and sustainable government finances are essential to the long term health of the Federal, State and Local economies. Governments long term financial objectives are to create a stable economic environment with low borrowing costs in which business and consumer confidence drives investment and employment growth. Short term goals are to reduce government spending, whilst increasing revenue and minimising complaints to avoid adverse publicity. An alliance with ARL enables governments to meet these objectives. Through outsourcing various debt recovery functions to ARL, governments can reduce their operating costs and ensure that specialist knowledge and expertise is applied directly where it is needed. This results in a greatly reduced bad debt ratio and brings much needed revenue through the door. By collecting money that is owed for land tax, payroll, infringements and other taxes, ARL plays a vital part in revenue generation and its strong focus on compliance and quality ensures that complaints are kept to a minimum.


The success of the program is directly attributed to a proven operating philosophy which is firmly based on key stakeholder collaboration. This collaboration enables joint-development of initiatives ensuring customised solutions that exceed requirements and adhere to stringent performance expectations. This close working relationship with government provides the ideal environment to share and transfer knowledge, enabling processes to evolve and retain maximum efficiency.

Long standing relationships are held with Government bodies such as:

  • State Revenue Office
  • Public Housing Authorities
  • State Ambulance Services
  • Metropolitan Fire Services
  • Departments of Education and Training
  • Workcover Authorities
  • Government Hospitals.
  • Metropolitan and Regional Water Boards
  • State owned Electricity Companies

It is also important to note that ARL has a very well developed presence within the local government sector and currently collects rates for over 50 Councils nationally.



Debt Collection

Dedicated teams are established to action specific government portfolios. Team structures typically...

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Field Services

ARL is able to offer flexible and innovative field services through its subsidiary company Statewide...

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Skip Tracing

Clients have access to a highly experienced dedicated Skip Tracing team with access to compliant...

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Legal Resources

Initiating legal proceedings through the in-house law firm, Forbes Dowling Lawyers facilitates fast...

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ARL's parent company EGS, the managing entity for NCO and APAC...

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Training Services

ARL supports internal government training with specialist training support and advice to government...

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