Dedicated teams are established to action specific government portfolios. Team structures typically...read more
Business Process Outsourcing is the process of hiring a third party to handle business activities on your behalf, such as manage inbound customer calls, make outbound customer calls or back office functions. Services can be provided from within Australia or from ARL's site in the Philippines. ARL's parent company EGS, the managing entity for NCO and APAC, is one of the world's largest business process outsourcing (BPO) companies. Today, the combined company is a $2 Billion powerhouse, with total employee numbers of over 40,000 in 14 countries across the globe. For further information please visit NCO Group & APAC websites.
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice, via a telephone keypad or by speech recognition. IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience. ARL can implement IVR technology for your site and assist with streamlining incoming calls to relevant departments.