BPO & IVR

GOV PAC

Business Process Outsourcing (BPO)

Business Process Outsourcing is the process of hiring a third party to handle business activities on your behalf, such as manage inbound customer calls, make outbound customer calls or back office functions. Services can be provided from within Australia or from ARL's site in the Philippines.  ARL's parent company EGS, the managing entity for NCO and APAC, is one of the world's largest business process outsourcing (BPO) companies. Today, the combined company is a $2 Billion powerhouse, with total employee numbers of over 40,000 in 14 countries across the globe.  For further information please visit NCO Group & APAC websites.

IVR Services

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice, via a telephone keypad or by speech recognition. IVR systems are typically intended to service high call volumes, reduce cost and improve the customer experience.  ARL can implement IVR technology for your site and assist with streamlining incoming calls to relevant departments.

OUR SIX

SERVICES

Debt Collection


Dedicated teams are established to action specific government portfolios. Team structures typically...

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Field Services


ARL is able to offer flexible and innovative field services through its subsidiary company Statewide...

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Skip Tracing


Clients have access to a highly experienced dedicated Skip Tracing team with access to compliant...

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Legal Resources


Initiating legal proceedings through the in-house law firm, Forbes Dowling Lawyers facilitates fast...

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BPO & IVR


ARL's parent company EGS, the managing entity for NCO and APAC... 

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Training Services


ARL supports internal government training with specialist training support and advice to government...

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