Dedicated teams are established to action specific government portfolios. Team structures typically...read more
Dedicated teams are established to action specific government portfolios.
ARL has developed a range of collection contact strategies, that can be combined and deployed to deal with all Customer Contact and Account Profiles, with approaches ranging from Courteous Customer Service, through to direct and decisive contacts requiring immediate response. These strategies are designed and deployed after careful planning and interaction with the relevant Government Agency to ensure all activities are fully compliant and in line with strategic objectives. Collection strategies include a combination of:
The key to collection success is the ability to recognise the presence of positive indicators on an account and to apply the appropriate resources to achieve payment in full. ARL uses a strategic approach to identify the positive characteristics of government portfolio placement, and combine this with the strength of the collection personnel to prioritise the workflow according to the account score and collectability.
ARL’s collection system, Debtrak is a Windows based environment using a Microsoft SQL operating system; a leading and cost effective database server with a strong upgrade path, scalable, robust and secure. Debtrak is a Windows based Client - Server Application that encapsulates the entire Debt Collection Lifecycle managing all functions from Invoice Generation and Ledger Management through to complex Legal Processes. Debtrak advanced technologies drive efficiency through advanced collections functionality, broad third party integration and decision support and intelligence. Debtrak is based on Microsoft SQL Server.
Using sophisticated pacing options, Aspect Unified IP predictive dialler functionality addresses the demands of managing proactive customer contact initiatives and high-volume campaigns.
ARL’s functional web based client portal allows for instant access to view account details and update account details, advise of payments, add notes and media files on active files, attend to ‘tasks’, run performance reports and draw down statistics; all within the convenience of an internet based system.
The Debtor Self Serve provides customers with the ability to communicate with ARL 24 hours per day, 7 days per week via ARL’s website.