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General Collection Methods

Dedicated teams are established to action specific government portfolios.

ARL has developed a range of collection contact strategies, that can be combined and deployed to deal with all Customer Contact and Account Profiles, with approaches ranging from Courteous Customer Service, through to direct and decisive contacts requiring immediate response. These strategies are designed and deployed after careful planning and interaction with the relevant Government Agency to ensure all activities are fully compliant and in line with strategic objectives. Collection strategies include a combination of:

Phone Demands

Letters of Demand

SMS and Email Demands

Skip Tracing

Legal Proceedings

Payment Arrangement Monitoring

Streamlined Payment Direct Option

Comprehensive Payment Channels

Reporting and Analytical Capability

The key to collection success is the ability to recognise the presence of positive indicators on an account and to apply the appropriate resources to achieve payment in full. ARL uses a strategic approach to identify the positive characteristics of government portfolio placement, and combine this with the strength of the collection personnel to prioritise the workflow according to the account score and collectability.


Debtrak – Debt Collection Software

ARL’s collection system, Debtrak is a Windows based environment using a Microsoft SQL operating system; a leading and cost effective database server with a strong upgrade path, scalable, robust and secure. Debtrak is a Windows based Client - Server Application that encapsulates the entire Debt Collection Lifecycle managing all functions from Invoice Generation and Ledger Management through to complex Legal Processes. Debtrak advanced technologies drive efficiency through advanced collections functionality, broad third party integration and decision support and intelligence. Debtrak is based on Microsoft SQL Server.

Aspect Unified Dialler

Using sophisticated pacing options, Aspect Unified IP predictive dialler functionality addresses the demands of managing proactive customer contact initiatives and high-volume campaigns.

Client WebAccess

ARL’s functional web based client portal allows for instant access to view account details and update account details, advise of payments, add notes and media files on active files, attend to ‘tasks’, run performance reports and draw down statistics; all within the convenience of an internet based system.

Debtor Self Serve

The Debtor Self Serve provides customers with the ability to communicate with ARL 24 hours per day, 7 days per week via ARL’s website.



Debt Collection

Dedicated teams are established to action specific government portfolios. Team structures typically...

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Field Services

ARL is able to offer flexible and innovative field services through its subsidiary company Statewide...

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Skip Tracing

Clients have access to a highly experienced dedicated Skip Tracing team with access to compliant...

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Legal Resources

Initiating legal proceedings through the in-house law firm, Forbes Dowling Lawyers facilitates fast...

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ARL's parent company EGS, the managing entity for NCO and APAC... 

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Training Services

ARL supports internal government training with specialist training support and advice to government...

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